 Managed Services |  Salesforce Support |  Project Based |
|
|---|---|---|---|
Administration | |||
| Remote administartion of your Salesforce org | ✔ | ✔ | ✔ |
| Org management | ✔ | - | ✔ |
| User management | ✔ | - | ✔ |
| Organisation-Wide deafults setup | ✔ | - | ✔ |
| Roles & Profiles Configuration | ✔ | - | ✔ |
| Data Cleaning | ✔ | ✔ | ✔ |
| User maintenance | ✔ | - | - |
| Profiles & Roles Management | ✔ | - | - |
| System admin Support | ✔ | ✔ | - |
| Data model customisation | ✔ | - | ✔ |
| Deligated Administartion | ✔ | - | ✔ |
| System health checks | ✔ (Every Six-Months) | - | - |
| Data Import | ✔ | ✔ | - |
| Object maintenance | ✔ | - | - |
| Payments2Us Post-Upgrade | ✔ (Post-upgrade support and fixes) | ✔ (Post-upgrade support and fixes) | - |
| Backup & Disaster Recovery | ✔ | ✔ | ✔ |
Support Services | |||
| Tier-1 Support | ✔ | ✔ | ✔ |
| Bug Fixing in your Salesforce Instance | ✔ | ✔ | ✔ |
| Advanced troubleshooting | ✔ | ✔ | ✔ |
| Configuration help | ✔ | ✔ | ✔ |
| User enablement | ✔ | ✔ | ✔ |
| Create technical documentation | - | - | ✔ |
| Fix Bugs of existing APEX classes | - | - | ✔ |
| SLA for Salesforce Org | - | - | ✔ |
Release & Change | |||
| Update management | ✔ | ✔ | - |
| Feature activation | ✔ | - | - |
| Release Readiness Report | ✔ | - | - |
| System Monitoring | ✔ | - | - |
| Lightning Experience Migration | - | - | ✔ |
Development & Integration | |||
| AppExchange App installtion | ✔ | ✔ | |
| Ensure App Maintenance | ✔ | - | |
| Workflows & App Setup | ✔ | - | ✔ |
| Worflow Automation | ✔ | - | ✔ |
| Custom development | - | - | ✔ |
| Integration monitoring | - | - | ✔ |
| Automate Complex Business Processes | - | - | ✔ |
| Salesforce API | - | - | ✔ |
| Apex Trigger Development | - | - | ✔ |
| Integration development | - | - | ✔ |
| Customised pages & UI | - | - | ✔ |
| Scalability enhancement | - | - | ✔ |
Analytical Services | |||
| Reports & Dashboards | ✔ | ✔ | - |
| Data Analytics | ✔ | - | - |
| Create Dynamic Dashboards | ✔ | - | - |
| Visualise Key Metrics | ✔ | - | - |
| Data Culture | ✔ | - | - |
| Forecasting | ✔ | - | - |
Training & Knowledge | |||
| Access to technical experts & Indusry specialists | ✔ | ✔ | ✔ |
| Security & Compliance | ✔ | ✔ | ✔ |
| Issue Resolution | ✔ (Proactive identification and resolution) | ✔ (Issue-based support) | ✔ |
| Best Practice Advice | ✔ (Ongoing guidance) | ✔ (Ongoing guidance) | ✔ |
| Dedicated Account Manager | ✔ | - | ✔ |
| Phone Support (Business Hours) | ✔ (Limited by Package) | By Appointment only | ✔ |
| Onsite Support | Available (by package) | - | Based on project requirements |
| After-Hours Support | Optional | - | - |
| Response time | 2 Business days | 2 Business days | Based on project requirements |
[Test] AAkonsult SupportCameron Challis2024-11-14T00:08:39+00:00
