Here is a list of questions that we are often asked on how we support businesses and non-profit organisations implement and optimise Salesforce. If your question is not here, please do contact us instead and we’ll be pleased to answer your query about any of our services.
Can you help us integrate our CRM Solution perfectly with another system(s)?
Salesforce provides many techniques for integration. As a first point of integration, we would always use a pre-built integration option. Many of these can be seen on the www.appexchange.com
Should a custom integration option be required, then we have inhouse developers that can do this.
Help! Can you assist us with a few small questions to get us going?
The AAkonsult Advantage Support Pack might be perfect for your needs. This is a block of 8 hours that lasts for 2 months. You can use this time as you like for training, configuration, data loads etc.
Do you provide pro-bono Salesforce assistance for not-for-profit organisations?
We love NFPs and really appreciate all the good work they do for our society. Each of us here has a number of days per annum included as part of our compensation plan to help out NFPs. We do try to share this around and normally limit the amount allocated of time allocated per NFP. Contact us and we’ll see how and when one of our Consultant can help you.
Are you able to assist us if we only have a small budget?
Sure, we may be able to help. Our AAkonsult Jumpstart services are designed for a templated approach to installation so you know exactly what you’ll get. This is also a very rapid form of implementation.
Are you able to help with some development work for a large corporate organisation?
Sure, we often get asked to help out with specific projects for large corporates. Our consultants and developers are experts in Salesforce and are able to complement your team for defined projects.
Why is using certified Salesforce consultants important?
The Salesforce certification process is rigorous and means only consultants that know what they are doing will pass. In addition, the consultants are retested with every release update (about 3 times a year). Using a certified Salesforce Consultant is the only way you are going to guarantee that you’ll get a quality job.
Are all your consultants Salesforce certified?
Yes all our consultants maintain at least 2 Salesforce certifications. In fact our principal consultants holds all 6 levels of Salesforce certification.
Our consultants are sought-after experienced resources who are asked to participate in events and user groups
Do you use off-shore providers or outsource your development services?
NO. We pride ourselves on getting the development completed correctly first time. We can do this because we are local and can visit you at your offices and nothing gets lost in translation with our in house developers.
How do we get our users to use a CRM?
All too often, organisations purchase a CRM and then hope their staff will start to use it. You need to have more then the “build it and they will come” approach.
At AAkonsult, we use a tried and proven adoption process where we concentrate on 3 key areas that include:
- Executive Sponsorship
- Business Processes
- Salesforce Administration
Contact us for more details on our approach
Do I need Salesforce to use your apps?
Yes. All our apps are designed to take advantage of the features of Salesforce.
If you are currently not using salesforce, or are still thinking about it, contact us for a review of how salesforce can address your needs and how you can get started easily